Monthly retainer scaled to surface area — number of agents, integrations, expected change volume, and SLA tier. Annual contract, monthly invoicing.

Three tiers — bronze (business hours), silver (24×5), gold (24×7). Each with response, resolution, and new-workflow commitments. Published per engagement.

Managed AI Stack

Q: Can we exit?

Yes — a 90-day handoff window is built into every contract. We document, train, and walk away cleanly. We've never had to enforce it because clients renew.

Q: Do you handle our incidents or just yours?

Anything in the AI surface — yours. We coordinate with your platform team for upstream issues. Single phone number, single owner.

Two ways in, one way to run it forward. Bring us the AI stack you already ship, or have us build it — both paths converge on a single monthly retainer that owns uptime, drift, cost, and one new workflow each month. We run it forward, regardless of who shipped v1.

Scope this engagement Read how it works

SHAPE · Monthly retainer · 2–4 retained roles · annual renewal

A managed operations team monitoring an AI stack around the clock, watching uptime gauges and cost dials while shipping a fresh workflow each month.

THE PROBLEM

Most AI deployments rot in production — whether your team built them or a vendor did. Models drift, prompts go stale, costs creep, and the platform team that owns it gets pulled to the next thing. Maverin runs it forward, regardless of who shipped v1.

01HOW IT WORKS

The shape of the engagement.

01Path 1 · Client-built

STEP 1

You shipped it. We keep it alive — and make it better.

We audit what you already shipped — architecture, prompts, evals, observability, and the cost model — and document the gaps. We take the on-call within 30 days: one rotation, one runbook, one phone number across the whole AI surface. Then we operate and improve — drift monitoring, eval-set re-runs, prompt and model updates, token-cost optimisation. No part of your stack is off-limits; we coordinate with your platform team for upstream issues.

02Path 2 · Maverin-built

STEP 2

We built it. We stay on the wheel.

We slide straight from an Implementation Services engagement into the run phase — no handover scar tissue. The team that shipped v1 is the team that runs it: no re-discovery, no onboarding tax. The runbook is written as we build, so 24×5 coverage starts the day you go live — same on-call, same retainer, day one. The roadmap keeps moving with continuous improvement on what we shipped.

03One retainer

STEP 3

Both paths land in the same place.

Ongoing ownership under a single monthly retainer. Uptime — SLA defined per engagement and reported monthly. Drift — drift monitoring, eval-set re-runs, and quarterly model-refresh windows. Cost — token-cost optimisation and provider routing tuned weekly, with cost and drift dashboards you can see. One new workflow per month against a shared, versioned roadmap.

04Governance

STEP 4

SLA in writing, every month.

Service levels are contractual, not best-effort: response, resolution, and new-workflow commitments in writing every month, plus a quarterly business review against the shared roadmap. A 90-day handoff window is built into every contract — we document, train, and walk away cleanly. We have never had to enforce it; clients renew.

WHAT WALKS OUT THE DOOR

Onboarding audit (for client-built systems)Owned stackMonthly SLA reportQuarterly business reviewRoadmap (shared, versioned)Cost & drift dashboards

02ACROSS INDUSTRIES

How managed AI stack applies in your industry.

SELECT SECTOR ↓

HOW IT APPLIES

Production ownership across agentic surfaces, MRM-aligned change control, and audit-ready monthly evidence packs. Quarterly regulator-friendly review.

WHAT TRIPS PEOPLE UP

Change windows are conservative. We pre-stage releases inside windows your change board already approves.

EXPLORE INDUSTRY

ILLUSTRATIVE ENGAGEMENT

UPTIME

99.94%

Tier-1 bank · 18 months retained

03FAQ